Privacy Policy

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Last updated: 10/11/2025

J&M Contract Cleaners Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, visit our website, or communicate with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect and process the following types of personal information:

• Contact details: Name, email address, phone number, and postal address
   
• Service details: Information about the cleaning services you request or receive
   
• Payment information: When you make payments for our services
   
• Communication data: Emails, messages, or feedback you send to us
   
• Website usage data: Information collected through cookies and analytics tools to help us improve our website
   

We use your personal data to:

• Provide and manage our cleaning services
   
• Respond to your enquiries and booking requests
   
• Process payments and send invoices or receipts
   
• Communicate important updates or service information
   
• Improve our services and website
   
• Comply with legal or regulatory obligations
   

We do not sell, rent, or share your personal data with third parties for marketing purposes.

We process your personal data under one or more of the following legal bases:

• Contract: To fulfil our agreement with you
   
• Legal obligation: To comply with the law
   
• Legitimate interests: To operate our business efficiently and provide quality service
   
• Consent: Where you have given us permission (e.g., marketing emails)
   

We keep your personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. Once data is no longer needed, it will be securely deleted or anonymised.

We take data protection seriously and use appropriate security measures to prevent unauthorised access, disclosure, alteration, or destruction of your personal data.

Under the UK GDPR, you have the right to:

• Access a copy of your personal data
   
• Request correction of inaccurate data
   
• Request deletion of your personal data (“right to be forgotten”)
   
• Object to or restrict processing
   
• Request transfer of your data (data portability)
   
• Withdraw consent at any time
   

To exercise any of these rights, please contact us using the details below.

We may share your data with trusted third-party service providers who help us deliver our services (e.g., payment processors, IT support, or email systems). These parties are required to keep your data secure and use it only for the agreed purposes.

Our website may use cookies and analytics tools to improve your browsing experience. You can control or disable cookies through your browser settings. For more information, please see our Cookie Policy (if applicable).

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

J&M Contract Cleaners Ltd
Location: London, United Kingdom
Email: [Insert business email address]
Phone: [Insert phone number]

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk